Topic:

Collaboration & Telework

Latest Headlines

Latest Headlines

GSA shares how-to guide for agencies responding to cyber vandalism on social media

In light of the Jan. 12 hack of U.S. Central Command's social media accounts, the General Services Administration has issued guidance to agencies for responding to "cyber-hijacking."

GSA doesn't know how many employees telework, says IG

The General Services Administration doesn't know how many virtual employees it has and many telework arrangements are not fully approved, according to the GSA Office of Inspector General.

U.S. Digital Service seeking a few IT professionals, designers and project managers to join

The White House-led U.S. Digital Service is seeking to swell its ranks with more IT professionals, designers and project managers, said Mikey Dickerson, USDS administrator and federal deputy chief information officer.

US-UK digital partnership strengthens

The United States and the United Kingdom are strengthening their digital partnership with plans to work more closely on delivering digital services, expanding open government efforts and increasing information technology training and Internet access.

GSA aims to shorten software acquisition cycle with Agile Delivery Services BPA

The General Services Administration is seeking feedback from industry and government stakeholders on a proposed blanket purchase agreement that would feature vendors who specialize in Agile Delivery Services, or the development of software through a faster, more interactive acquisition process.

GSA touts benefits of internal crowdsourcing efforts

Federal agencies are often encouraged to consult external stakeholders to assess the direction and impact of their policies, but there are many advantages to crowdsourcing within a given agency as well, says the General Services Administration.

Second draft version US public participation document released

A second version of a draft document that provides best practices and performance metrics, which federal agencies can use to improve public participation, has been recently released.

Government to realize customer service goals in 2016, says government CX exec

By 2016, the customer service initiatives that were set in motion in 2014 should "bear fruit," predicts Stephanie Thum, vice president of customer experience at the Export-Import Bank, which serves as the federal government's official export credit agency.

GSA provides useful tips for creating good government URLs

Easy-to-share web addresses – sometimes called shortcut, vanity or marketing URLs – should be created by agency web managers in a specific format for very specific purposes, according to a Nov. 28 post on the General Services Administration's  DigitalGov Blog.

Forrester: Agencies missing the mark on customer experience

The Obama administration has set improving customer service as a "cross-agency priority goal," but a Nov. 7 report from Forrester says federal departments and agencies are coming up very short.