In light of the Jan. 12 hack of U.S. Central Command's social media accounts, the General Services Administration has issued guidance to agencies for responding to "cyber-hijacking."
The General Services Administration doesn't know how many virtual employees it has and many telework arrangements are not fully approved, according to the GSA Office of Inspector General.
The White House-led U.S. Digital Service is seeking to swell its ranks with more IT professionals, designers and project managers, said Mikey Dickerson, USDS administrator and federal deputy chief information officer.
The United States and the United Kingdom are strengthening their digital partnership with plans to work more closely on delivering digital services, expanding open government efforts and increasing information technology training and Internet access.
The General Services Administration is seeking feedback from industry and government stakeholders on a proposed blanket purchase agreement that would feature vendors who specialize in Agile Delivery Services, or the development of software through a faster, more interactive acquisition process.
Federal agencies are often encouraged to consult external stakeholders to assess the direction and impact of their policies, but there are many advantages to crowdsourcing within a given agency as well, says the General Services Administration.
A second version of a draft document that provides best practices and performance metrics, which federal agencies can use to improve public participation, has been recently released.
By 2016, the customer service initiatives that were set in motion in 2014 should "bear fruit," predicts Stephanie Thum, vice president of customer experience at the Export-Import Bank, which serves as the federal government's official export credit agency.
Easy-to-share web addresses – sometimes called shortcut, vanity or marketing URLs – should be created by agency web managers in a specific format for very specific purposes, according to a Nov. 28 post on the General Services Administration's DigitalGov Blog.
The Obama administration has set improving customer service as a "cross-agency priority goal," but a Nov. 7 report from Forrester says federal departments and agencies are coming up very short.