Topic:

Collaboration & Telework

Latest Headlines

Latest Headlines

Second draft version US public participation document released

A second version of a draft document that provides best practices and performance metrics, which federal agencies can use to improve public participation, has been recently released.

Government to realize customer service goals in 2016, says government CX exec

By 2016, the customer service initiatives that were set in motion in 2014 should "bear fruit," predicts Stephanie Thum, vice president of customer experience at the Export-Import Bank, which serves as the federal government's official export credit agency.

GSA provides useful tips for creating good government URLs

Easy-to-share web addresses – sometimes called shortcut, vanity or marketing URLs – should be created by agency web managers in a specific format for very specific purposes, according to a Nov. 28 post on the General Services Administration's  DigitalGov Blog.

Forrester: Agencies missing the mark on customer experience

The Obama administration has set improving customer service as a "cross-agency priority goal," but a Nov. 7 report from Forrester says federal departments and agencies are coming up very short.

Let Congress use open source, say transparency groups

Transparency groups are recommending changes to the rules of the House of Representatives that would allow the use of open source software. Noting a push toward open source software adoption by the executive branch, the legislative branch should follow suit and allow open source code to be used and published, say recommendations (pdf) issued to the 114 th  Congress by three transparency groups.

APIs transforming digital content strategy at federal agencies, says government panel

Several government officials recently said that application programming interfaces, or APIs, are allowing federal agencies to provide and share more services and data quickly and easily without requiring a larger workforce. "APIs are the future, they really are," said Dennis Alvord, executive director of BusinessUSA at the Commerce Department.

18F director warns of reliance on requirements for gov't IT

Too often agencies are blindly checking a list of requirements rather than really thinking through how the technology they acquire or develop will serve the user, said Greg Godbout, executive director of the General Services Administration's innovation lab called 18F.

FAA seeks commercial app to help manage and preserve digital forensic evidence

The FAA is seeking a commercial off-the-shelf application that will create a remotely accessible depository where digital media analysts can store digital forensic evidence and distribute forensic workload among geographically dispersed investigators, among other things.

US, China patent offices can electronically exchange patent priority documents now

U.S. and Chinese government offices will now directly exchange patent application priority documents through a secure, free electronic service designed to speed up processes and lower costs.

NSF struggles to keep up with computing demands, study finds

Advanced computing needs are threatening the National Science Foundation's position as a provider of high-powered computing to its researchers, according to a new report.