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Latest Headlines

New federal toolkit seeks to improve social media content for people with disabilities

A new federal toolkit aims to help agencies assess their social media programs for people with disabilities and identify areas that can be improved.

Obama top tweep in new "Twiplomacy" study, but the Pope may be more influential

While President Obama might be struggling with his popularity in the United States, he's number one on Twitter. As of June 25, Obama (@BarackObama) tops a world-leader list with 43.7 million followers. Pope Francis (@Pontifex) is a distant second with 14 million followers on nine different language accounts, according to a 2014 global study by the global public relations and communications firm Burson-Marsteller.

Proactive social media monitoring drives online citizen services at HHS

Recent revelations of widespread government surveillance, or the "Snowden effect," may have given the practice of digital monitoring a bad rap, but a Health and Human Services Department official says proactive social media monitoring can drive positive citizen services.

Social media gives terrorist new tools, not just wider audience

Facebook, Twitter, YouTube and other social media platforms enable terrorist groups not only to reach a wider audience but to execute new strategies for propaganda and recruitment, says a report published by the Wilson Center.

Usability tests put the brakes on data.gov redesign

At first, "the comments themselves were almost all positive," said Jeanne Holm of data.gov. "So if we'd stopped there, that would've been the design we moved forward with."

Study seeks to understand rumor-mongering during emergencies

Tweets that propagated rumors during crises often contained ambiguous sources and mentioned direct experience with the event, says a study published in the journal  Management Information Systems Quarterly.

'Cuban Twitter' report disputed by USAID

The U.S. Agency for International Development did  acknowledge  that it funded the creation of ZunZuneo, a social media platform for people in Cuba, after the  AP  revealed the agency's involvement in a  story  Thursday.

Federal agencies target their social media presence

Several years into the social media revolution, federal agencies find themselves also discovering social media analytics, panelists during a Feb. 11 event said.

Agencies lean on mobile, social to collect info

Under a planned sole-source award, the FBI will buy 12 kits from Cellebrite USA, Inc., to obtain call histories, text messages, pictures, videos, passwords, location data and more – including deleted data – from Apple, Android, Blackberry and Microsoft devices.

Verizon details government requests for user data

Verizon released its first report on government requests for customer information Jan. 22, drawing praise for its thoroughness. Federal, state and local authorities issued more than 320,000 requests for customer data in 2013, in the form of subpoenas, warrants, national security letters and court orders.