Facebook, YouTube and Twitter have been essential in investigating, solving and preventing crimes, but a new LexisNexis study shows that many law enforcement agencies lack formal policies, training or dedicated staff to use such social media tools.
With a little help from the General Services Administration's digital search program, federal web managers can now expand search results on their agency and department sites to include results from their Instagram accounts and relevant Federal Register notices.
Twitter sued the Justice Department Oct. 7, saying it violated the social media company's First Amendment rights by restricting its ability to disclose details on the government's national security requests.
The Interior Department and CIA are among several federal entities praised for their ability to engage citizens on Twitter in a new guide for good government tweeting published by the social media platform. In the handbook (pdf), Twitter credits the DOI with an account that is responsive to Twitter users.
A new federal toolkit aims to help agencies assess their social media programs for people with disabilities and identify areas that can be improved.
While President Obama might be struggling with his popularity in the United States, he's number one on Twitter. As of June 25, Obama (@BarackObama) tops a world-leader list with 43.7 million followers. Pope Francis (@Pontifex) is a distant second with 14 million followers on nine different language accounts, according to a 2014 global study by the global public relations and communications firm Burson-Marsteller.
Recent revelations of widespread government surveillance, or the "Snowden effect," may have given the practice of digital monitoring a bad rap, but a Health and Human Services Department official says proactive social media monitoring can drive positive citizen services.
Facebook, Twitter, YouTube and other social media platforms enable terrorist groups not only to reach a wider audience but to execute new strategies for propaganda and recruitment, says a report published by the Wilson Center.
At first, "the comments themselves were almost all positive," said Jeanne Holm of data.gov. "So if we'd stopped there, that would've been the design we moved forward with."
Tweets that propagated rumors during crises often contained ambiguous sources and mentioned direct experience with the event, says a study published in the journal Management Information Systems Quarterly.