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Auditors posing as the taxpaying public say IRS.gov provides good customer service, but telephone assistance options fall short. A July 22 Treasury Inspector General for Tax Administration report
Although the Social Security Administration is working to increase its online capabilities, it lacks a long-term customer service delivery plan, says the agency's inspector general. Were the IG to
Most callers to Social Security Administration field offices have been satisfied with the telephone service they received, show surveys conducted by the SSA that were obtained by FierceGovernment
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