The Postal Service should expand its social media outreach and marketing to help drive sales and better compete in the digital age, says an April 21 USPS inspector general report says.
Paper federal tax returns increasingly are a relic of the time before ubiquitous Internet, shows Internal Revenue Service preliminary filing data.
Dutch police today arrested a teenager after she tweeted on Sunday a terrorist threat to American Airlines in what she quickly said was a joke.
Tweets that propagated rumors during crises often contained ambiguous sources and mentioned direct experience with the event, says a study published in the journal Management Information Systems Quarterly.
In the early days of Twitter, it was easy and common to dismiss the infant social network as a simplistic tool that served a whimsical and nerdy niche. Much like we pooh-poohed Twitter in those early days, GitHub, in its early crawl, is today dismissed simply as a tool for the diehard developer.
The use of social media has become pervasive in today's workplace and, as a result, is having an impact on the enforcement of federal workplace laws, a panel of experts told the Equal Employment Opportunity Commission during a March 12 meeting.
Several years into the social media revolution, federal agencies find themselves also discovering social media analytics, panelists during a Feb. 11 event said.
Commerce Secretary Penny Pritzker made her debut on Instagram Jan. 31, becoming the first cabinet official to have an account on the social media platform. The secretary's participation on the social platform is part of the department's efforts to increase digital engagement with consumers and businesses.
Two Oxford University academics say there's potential in looking at Google searches and Wikipedia pageview trends for predicting the outcomes of elections. In a December paper, Taha Yasseri and Jonathan Bright, both of the Oxford Internet Institute, acknowledge that search activity suffers from the immediate problem of being opaque about the searcher's sentiments.
If an agency posts misinformation or information that's misinterpreted or subject to negative attention, it's best to acknowledge it, correct it and move on, said Nicole Stillwell, community and brand manager for the State Department's bureau of consular affairs office of policy coordination and public affairs new media.