Thirty percent of U.S. citizens using social media to interact with the federal government sought to ask a question or a resolve a problem, with only 72 percent receiving a response from an agency, says a new report from J.D. Power.
Social media reporting can help agencies better understand who is talking about a policy area, what they are saying and where are they saying it, says a new guide published by the United Kingdom's government communications service.
The General Services Administration's federal social media registry allows those with a.gov or.mil email address to register federal accounts on YouTube, Facebook, Twitter and, soon, Instagram. The registry – which serves as the federal government's solution for addressing copycat and unauthorized social media accounts – likely won't stop with Instagram either.
The Postal Service should expand its social media outreach and marketing to help drive sales and better compete in the digital age, says an April 21 USPS inspector general report says.
Paper federal tax returns increasingly are a relic of the time before ubiquitous Internet, shows Internal Revenue Service preliminary filing data.
Dutch police today arrested a teenager after she tweeted on Sunday a terrorist threat to American Airlines in what she quickly said was a joke.
Tweets that propagated rumors during crises often contained ambiguous sources and mentioned direct experience with the event, says a study published in the journal Management Information Systems Quarterly.
In the early days of Twitter, it was easy and common to dismiss the infant social network as a simplistic tool that served a whimsical and nerdy niche. Much like we pooh-poohed Twitter in those early days, GitHub, in its early crawl, is today dismissed simply as a tool for the diehard developer.
The use of social media has become pervasive in today's workplace and, as a result, is having an impact on the enforcement of federal workplace laws, a panel of experts told the Equal Employment Opportunity Commission during a March 12 meeting.
Several years into the social media revolution, federal agencies find themselves also discovering social media analytics, panelists during a Feb. 11 event said.