Facebook, YouTube and Twitter have been essential in investigating, solving and preventing crimes, but a new LexisNexis study shows that many law enforcement agencies lack formal policies, training or dedicated staff to use such social media tools.
With a little help from the General Services Administration's digital search program, federal web managers can now expand search results on their agency and department sites to include results from their Instagram accounts and relevant Federal Register notices.
Forget traditional websites. To get content out there, agencies need to use new tools, argues the General Services Administration in a DigitalGov blog post, to change how government publishes information-- away from desktop ".gov" websites where traffic is declining, and toward mobile applications, social media and search engines.
The Interior Department and CIA are among several federal entities praised for their ability to engage citizens on Twitter in a new guide for good government tweeting published by the social media platform. In the handbook (pdf), Twitter credits the DOI with an account that is responsive to Twitter users.
An IT industry group has established a commission to advise the federal government on the convergence of social media, mobile, analytics, and cloud technologies.
Federal agencies that want to measure how well their social media programs are working or identify areas that need updating can tap into a new analytics toolkit developed by a government working group.
A new federal toolkit aims to help agencies assess their social media programs for people with disabilities and identify areas that can be improved.
Recent revelations of widespread government surveillance, or the "Snowden effect," may have given the practice of digital monitoring a bad rap, but a Health and Human Services Department official says proactive social media monitoring can drive positive citizen services.
Facebook now references General Services Administration data to verify that visitors to federal Facebook pages are viewing an authentic page and not a copy-cat account.
The impact of federal conference and travel spending scandals over the past few years appears to be playing out as a shift to digital. After four-years of steady decline, more federal executives are now attending online webinars than in-person conferences.