Forget traditional websites. To get content out there, agencies need to use new tools, argues the General Services Administration in a DigitalGov blog post, to change how government publishes information-- away from desktop ".gov" websites where traffic is declining, and toward mobile applications, social media and search engines.
The Interior Department and CIA are among several federal entities praised for their ability to engage citizens on Twitter in a new guide for good government tweeting published by the social media platform. In the handbook (pdf), Twitter credits the DOI with an account that is responsive to Twitter users.
An IT industry group has established a commission to advise the federal government on the convergence of social media, mobile, analytics, and cloud technologies.
Federal agencies that want to measure how well their social media programs are working or identify areas that need updating can tap into a new analytics toolkit developed by a government working group.
A new federal toolkit aims to help agencies assess their social media programs for people with disabilities and identify areas that can be improved.
Recent revelations of widespread government surveillance, or the "Snowden effect," may have given the practice of digital monitoring a bad rap, but a Health and Human Services Department official says proactive social media monitoring can drive positive citizen services.
Facebook now references General Services Administration data to verify that visitors to federal Facebook pages are viewing an authentic page and not a copy-cat account.
The impact of federal conference and travel spending scandals over the past few years appears to be playing out as a shift to digital. After four-years of steady decline, more federal executives are now attending online webinars than in-person conferences.
Facebook, Twitter, YouTube and other social media platforms enable terrorist groups not only to reach a wider audience but to execute new strategies for propaganda and recruitment, says a report published by the Wilson Center.
Thirty percent of U.S. citizens using social media to interact with the federal government sought to ask a question or a resolve a problem, with only 72 percent receiving a response from an agency, says a new report from J.D. Power.