The NARA bulletin applies to chat or instant messaging, texting, voicemail messages that can be attached to emails, and other communications platforms such as social media or mobile apps.
For those agencies using mobile apps, analytics can be an invaluable tool, said David Cooper, mobile applications program lead at the DoD's National Center for Telehealth and Technology.
Digital channels show "paltry use" with less than a fifth of online adults interacting via email and no other channel, including mobile apps, getting higher than 5 percent use.
A group of 23 cities – along with the state of Rhode Island and Durham County, N.C, – have banded together to provide the scale fledgling civic tech firms need to launch new government-service technologies.
Created by an Israeli start-up, Moovit gives up-to-the moment information on arrival times, schedule delays, and changes to routes.
For now, the ParkBoston app is available in a test area in the Back Bay. The rest of the city's 8,000-metered parking spaces will join the system in coming months.
As winter storm Juno pummels the East Coast, residents in several cities can log on to track how municipal snow plows are keeping up. These tracking applications, however, are not without their flaws.
Spanish-speakers, particularly Hispanic millennials, have some of the highest mobile adoption rates in the country – a fact that makes multilingual mobile content all the more important.
The National Institute of Standards and Technology is seeking public input on a draft guide to help organizations use mobile apps while managing associated security vulnerabilities and risks.
Mobile app developers competing for more than $25,000 in prize money weren't the only winners at the Public Safety and Emergency Preparedness Hackathon, held May 2-3 in Washington, D.C. First responders and members of the public could soon benefit from the applications generated at the event, which attracted more than 100 developers and public safety officials says a May 22 post on the FirstNet blog.