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government call center

Latest Headlines

Latest Headlines

Citizens with lower incomes less likely to digitally reach government agencies

Americans with lower incomes are less likely to contact agencies electronically rather than via the telephone, finds a survey of public satisfaction with government call centers. That is, only 38

TSP website to answer emailed questions

The Thrift Savings Plan is planning to ratchet up its services to its investors next year when it launches a new website that gives participants a chance to ask questions by email about their