None of the five agencies that the Government Accountability Office surveyed met all key elements of the government's customer service standards, an Oct. 24 report says.
The U.S. Postal Service's recent changes to its service standards have resulted in slower mail delivery across the country, says a recently released Government Accountability Office report.
Thousands of federal employees are being kept on administrative leave while they await rulings on misconduct, an Oct. 17 Government Accountability Office report says. Over a three years period that the GAO analyzed, more than 57,000 federal workers were place on administrative leave for at least a month.
Federal agencies are taking advantage of market research for big dollar procurements, but are missing those opportunities for smaller contracts, an Oct. 9 Government Accountability Office report says. All 28 contracts GAO reviewed included some evidence of the market research conducted. The contracts GAO reviewed were pulled from the Defense Department, Homeland Security Department, Federal Aviation Administration and the Transportation Department.
Most registered voters have the state-issued identification they need to cast ballots, but that doesn't always improve voter turnout, an audit found. The Government Accountability Office's audit (pdf), dated Sept. 19, looked at 10 studies of voter ID requirements in Kansas and Tennessee, which changed their rules between the 2008 and 2012 elections, and four states-- Alabama, Arkansas, Delaware and Maine-- that did not make changes.
More than three-quarters of jurisdictions across the United States didn't collect data that would allow them to assess voter wait times, a Sept. 30 Government Accountability Office report says. GAO was tasked with figuring out how long voters has to wait at in the 10,500 local election jurisdictions across the country.
The Census Bureau isn't properly documenting costs and quality of support for how it collects address and maps data from state and local governments as well as from other federal agencies and commercial vendors, an Oct. Government Accountability Office report says. The GAO says a complete and accurate list is key to a successful census, but developing such a list is costly and labor intensive.
The Bureau of Prisons isn't doing enough to reduce its costs related to salaries and benefits of its correctional officers, a Sept. 30 Government Accountability Office report says. But it's hands are tied by legislative inaction in some instances. BOP is responsible for the custody and care of 216,000 federal inmates. That's nine times more inmates than BOP had in 1980, the report says.
Performance information's effect on federal managers' decision-making has remained largely unchanged in six years, according to a new report by the Government Accountability Office (GAO). Between 2007 and 2013, the government's overall score for using such information went from 3.46 to 3.41, the Sept. 26 report (pdf) says. It's based on the latest performance information index, which GAO uses to monitor implementation of the Government Performance and Results Modernization Act of 2010 at.
Federal agencies report more than $3.3 billion in total planned savings since the Federal Data Center Consolidation Initiative launched four years ago, but the program hasn't produced impressive savings for every agency.