Tag:
American Customer Satisfaction Index
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Latest Headlines
Public prefers telephone, in-person contact with SSA
Nearly all public contact with the Social Security Administration continues to be done over the phone or in person, the Social Security Administration inspector general notes in an Oct. 28 report....
Federal website satisfaction at high point
Citizen satisfaction with federal websites increased slightly in the second quarter of this year relative to the first quarter, finds the latest survey of public opinion on electronic government
Public satisfaction with federal websites at plateau
Public satisfaction with federal websites appears to have stabilized in the past 18 months at about 75 on a scale of 100, according to the latest quarterly survey of public opinion on electronic
American satisfaction with federal online transparency stays static during 2010
Public satisfaction with government online transparency as measured by a quarterly American Customer Satisfaction Index survey made little progress in 2010, says a new analysis by ForeSee Results of
Public satisfaction with federal websites outpaces satisfaction with services
The federal government has an increasingly tough time satisfying the public, but it does know how to make a decent website, according to survey results released Jan. 25 by the American Customer
Citizens with lower incomes less likely to digitally reach government agencies
Americans with lower incomes are less likely to contact agencies electronically rather than via the telephone, finds a survey of public satisfaction with government call centers. That is, only 38
