HHS fixing Healthcare.gov glitches

Tools

Information technology workers behind Healthcare.gov spent the weekend fixing coding errors that resulted in customers finding difficulties with the federal online insurance marketplace, reports the Wall Street Journal.

The Health and Human Services Department website serves as the health insurance exchange for 36 states that opted out from building their own healthcare exchange to permit Americans to buy health insurance as mandated under the Affordable Care Act.

The Oct. 1 unveiling of Healthcare.gov was marred by technical glitches that department officials mostly attributed to a surge in web traffic.

But, the WSJ says the website "is troubled by coding problems and flaws in the architecture of the system," according to technical experts interview by the newspaper.

An Oct. 5 Sunlight Foundation analysis says it's likely that the website's problems "are due to more expensive operations related to the insurance application process itself."

"Checking users' eligibility and filing their applications requires integration with a separate and more complex set of systems--ones that have little to do with your web browser. Fixing those sorts of bottlenecks can be easy or difficult; the boring truth is that it's hard to say definitively from outside the system. Much harder than carping about uncompressed JavaScript, at any rate," writes Sunlight Labs Director Tom Lee.

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