Government gets good grades for websites

The public is giving the federal government a round of applause for its websites, according to the University of Michigan's American Customer Satisfaction Index for e-government. Overall e-government satisfaction, which the university has measured quarterly since 2003, increased from 73.6 points to 75.2 points on a scale of 100.

"While it would be nice to give President Obama all of the recognition, much of the credit goes to the men and women who have been working to create and improve federal websites for years," said a report issued by ForeSee Results, a web analytics firm.

Five federal sites, including several Social Security Administration and Health and Human Services Department sites, even outdid commercial sites Netflix.com and Amazon.com in terms of rate of increase, according to an article by nextgov.com.

For more on public satisfaction with government websites:
- see this nextgov.com article

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