Forrester: Government information workers dissatisfied with workplace technology


Government information workers typically work from one location, use a desktop rather than a laptop, and email serves as their collaboration software, according to Forrester Research.

Maybe not surprisingly, 55 percent of government information workers also report that they are not satisfied with the technology they use the most, whereas only 43 percent of non-governmental information workers say so. Forrester's data is based on online workforce surveys conducted during the third quarter of 2010 and was released in a proprietary report dated Jan. 28. Government survey numbers include public sector employees in North America (including feds) and Europe.

Specifically, the government information workers survey says that 63 percent of them are able to do their job from just one location (versus 56 percent of non-governmental workers), that 87 percent of them use desktops and that while 93 percent of North American government workers use email, only 26 percent use instant messaging. Desktops "lock them to their office desks," while laptops "would allow them to take work home," notes TJ Keitt, the lead report author.

The survey also shows that even as governments have begun to promote mobile apps, penetration of smartphones for work purposes remains lower there than in the private sector. While 29 percent of all governmental information workers say they use a smartphone (versus 39 percent of non-governmental workers), only a third of them use that smartphone for work (versus nearly half of non-governmental smartphone users).   

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