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In today's economy business pressures are increasing, and pressure in turn is being applied to IT to deliver the applications those businesses need to compete, or even survive. In order to succeed, IT departments have begun to embrace the concept that modernizing their requirements approach is the key to improving process success rates. Read more today.
It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.