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Join David Birnbaum, Vice President, Learning of Century 21 University and Vitaly Shter, Director Product Marketing, Kaltura to see current trends and best practices in online video for enterprise learning and training and to see how video can cut costs and improve learning results. Register today!
Facing competition from disruptors like Apple, PayPal and Alibaba, banks are racing to demonstrate that they can provide customers with hi-tech, high-touch financial services. Yet one of the most critical elements to enabling any transaction, authentication, often still relies on paper-based or in-person processes that erase the efficiency gains of online and mobile services.
Reserve Your Spot Today!
Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register to watch now!