The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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Apps, platforms, or frameworks? Assisting government in finding the perfect ECM technology fit

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

When it's time to look for Enterprise Content Management (ECM) solutions for Government, decision makers can be overwhelmed with options. In today's app-crazy world, everyone seems confounded by the overabundance of available solutions. As cloud solutions begin to take hold in the public sector, many government CIO's are looking to configurable framework approaches that combine the ease of apps with the flexibility of a development platform. Register to Watch Now!

Cloud of Paper - Is Cloud-based ECM right for Government?

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

As Cloud initiatives continue to grow, Public Sector CIOs and IT managers are faced with the challenge of determining if and how it makes sense for their organizations. Is the Cloud secure? Is the Cloud reliable? Is the Cloud more affordable? Who's using it and how? Should we use it? Is it public, private, or hybrid? At the end of the day, is government ready to move documents from the mountain to the cloud? Register to Watch Now!

Delivering on the promise of NSTIC: Enhanced cybersecurity through an identity ecosystem

Webinar | Now Available On Demand | Sponsored by: Dell

This FierceGovernmentIT webinar will explore: The goals of NSTIC and how they match the processes underway with the Identity Ecosystem Steering Group; How NSTIC implementation could transform federal IT; Federal use cases now being tested; and Next steps for the identity ecosystem. Register to watch now!

Customer Care 2.0: Is your self-care working hard enough?

Webinar | NOW AVAILABLE ON DEMAND | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Watch the on-demand webcast today!