The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WEBINARS

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Apps, platforms, or frameworks? Assisting government in finding the perfect ECM technology fit

Webinar | NOW AVAILABLE ON-DEMAND | Presented by: Perceptive Software

When it's time to look for Enterprise Content Management (ECM) solutions for Government, decision makers can be overwhelmed with options. In today's app-crazy world, everyone seems confounded by the overabundance of available solutions. As cloud solutions begin to take hold in the public sector, many government CIO's are looking to configurable framework approaches that combine the ease of apps with the flexibility of a development platform. Register to Watch Now!

Customer Care 2.0: Is your self-care working hard enough?

Webinar | Now Available On Demand | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register to watch now!